‌Effective Date: October 1, 2026‌

1. Introduction and Acceptance of Terms

Welcome to the official e-commerce platform of COMPLETE VEHICLE ACCESSORIES LTD, accessible at www.completevehicleaccs.com. Our brand operates under the core mission of making every road trip far easier, providing customers across the United Kingdom and supported global regions with a full range of high-quality vehicle accessories spanning interior and exterior upgrades, car care supplies, road travel storage solutions, driving safety gear, and model-specific custom fit parts for all passenger and light commercial vehicle makes and models.

These Terms of Service constitute a legally binding agreement between you, the website user and customer, and COMPLETE VEHICLE ACCESSORIES LTD. Our registered business and operational address is 20A Wheatfield Way, Hinckley Fields Industrial Estate, Hinckley, Leicestershire, LE10 1YG, United Kingdom. All enquiries related to these terms, order management, or service disputes can be submitted to our official contact email at [email protected], or via phone at +44 1455 632756‌ during our standard operating hours of 9:00 AM to 5:30 PM GMT, Monday through Friday, excluding UK public bank holidays.

By accessing, browsing, registering an account on, or completing a purchase on our website, you confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction of residence), that you possess the full legal authority to enter into this binding agreement, and that you have read, understood, and agree to be bound by every clause outlined in these Terms of Service. If you are accessing or using this website on behalf of a business entity, you confirm that you hold full legal authorization to bind that entity to these terms, and the terms “you” and “user” as referenced in this document will apply equally to both the individual end user and the represented business organisation.

If you do not agree to any part of these Terms of Service, you are not authorized to access, use, or make any purchases through our website, and you must discontinue all use of the platform immediately. These Terms of Service supersede all previous informal agreements, oral discussions, or written arrangements between you and COMPLETE VEHICLE ACCESSORIES LTD related to your use of our website and purchase of our products.

2. Service Scope and Website Usage Rules

www.completevehicleaccs.com is a dedicated online e-commerce platform that allows users to browse our full product catalog, create personal customer accounts, place orders for vehicle accessories, access order tracking information, submit product reviews, and contact our customer support team for pre-purchase and post-purchase assistance. We grant you a limited, non-exclusive, non-transferable, revocable permission to access and use this website for personal, non-commercial shopping purposes only.

When using our platform, you agree that you will not:

• Copy, modify, distribute, publicly display, or republish any part of our website content, including product descriptions, high-resolution product imagery, brand logos, instructional installation guides, or site design layouts, without our explicit prior written approval. All intellectual property rights across the entire website, including trademarks, copyrights, design patents, and trade-related assets, remain the exclusive property of COMPLETE VEHICLE ACCESSORIES LTD or our licensed brand partners, and no usage right outside of limited personal browsing access is granted to users without formal written authorization.
• Use automated tools including web scrapers, bots, crawlers, or data mining software to extract large volumes of data from our website for commercial resale, price comparison aggregation, or any other purposes not explicitly approved by our operations team. We maintain the right to block access to any IP address that is detected running such unauthorised automated access tools, without prior notice to the associated user.
• Submit any false, inaccurate, misleading, or fraudulent information when creating a customer account, placing an order, or submitting a return request to our team. This includes using stolen payment card details, impersonating another individual or legal entity, or generating fake accounts to abuse promotional discount offers reserved for new first-time customers.
• Upload, distribute, or transmit any malware, malicious code, harmful scripts, or disruptive content that is designed to damage, disrupt, or compromise the normal security functionality of our website, our server systems, or the digital devices of other platform users.
• Use our website in any way that violates applicable local, national, or international laws and regulations, including consumer protection rules, data protection legislation, import and export control laws, and public order regulations in the jurisdiction you are accessing the site from.

We reserve the full right to suspend or permanently terminate your access to our entire e-commerce platform at any time, without prior notification, if we determine that your usage behaviour has violated any of the terms outlined in this section, or poses a security risk to the normal operation of our website and the safety of other registered customers.

3. Customer Account Registration and Security

To access certain premium features of our website, including saved delivery address books, order history tracking, exclusive member-only discount rewards, and one-click checkout functionality, you may choose to complete a customer account registration process. You are required to provide accurate, complete, and up-to-date personal information during account registration, and you must promptly update your account settings whenever your contact details, billing address, or delivery information changes, to ensure we can successfully communicate order updates and deliver your purchased vehicle accessories without disruptions.

You are solely responsible for maintaining the confidentiality of your account login credentials, including your account password, and all activities that take place under your registered customer account. You agree to immediately notify our customer support team if you detect any unauthorised access to your account, any unauthorised order placed under your account profile, or any other breach of account security. COMPLETE VEHICLE ACCESSORIES LTD will not be held liable for any financial loss or damage that arises from your failure to safeguard your account login details, or from your delayed notification of an account security breach.

Even if you choose not to complete a formal customer account registration, you may still complete purchases on our website via our guest checkout flow. For guest checkout users, all relevant clauses related to order processing, payment rules, return and refund terms, and liability limitations outlined in these Terms of Service will apply to your shopping experience in exactly the same manner as they apply to registered account holders.

4. Order Placement, Pricing and Payment Terms

When you submit an order on our website, you are placing a formal legally binding offer to purchase the selected vehicle accessories at the listed price shown on the product page. All orders are subject to a formal confirmation and acceptance process completed by our internal operations team. We reserve the right to decline or cancel any order at any time, for reasons including but not limited to product stock unavailability, pricing errors listed on our website, detection of fraudulent transaction activity, previous unresolved payment or return disputes with the user, or other circumstances where fulfilment of the order would pose operational or regulatory risks to our business.

All product prices displayed on our website are listed in Pound Sterling (GBP), and include the applicable UK Value Added Tax (VAT) rate at the point of display, unless explicitly stated otherwise for international export orders where VAT is charged at the destination country rate. We take all reasonable practical steps to ensure that all product pricing, product specifications, and stock status information displayed on our website is fully accurate, but isolated human or technical errors may occasionally occur. If we discover that the price listed for a specific product on our website is materially incorrect, we will contact you as soon as possible after receiving your order to notify you of the pricing error, and offer you the option to reconfirm the order at the correct adjusted price, or cancel the relevant order for a full 100% refund with no additional fees or penalties applied.

At the point of completing checkout, you agree to pay the full total order amount, including the cost of all selected products, any applicable shipping and delivery fees, and any applicable import duties or local taxes that apply to your order if you are located outside of the UK mainland. All payment transactions are processed through our PCI DSS Level 1 certified third-party payment service providers, and we do not store full sensitive payment card details on our own internal servers at any point. By submitting your payment information during checkout, you confirm that you are the legal authorised holder of the payment card or payment account being used to complete the transaction, and that you have sufficient available funds to cover the total cost of your submitted order.

5. Order Processing, Shipping and Delivery Responsibilities

All order processing, shipping dispatch, and delivery timeline rules outlined in our dedicated public Shipping Policy, which is published on our website and incorporated fully into these Terms of Service, form a binding part of this agreement. We will make all reasonable efforts to dispatch all in-stock orders placed before 2:00 PM GMT on standard working days on the same day, and send you an official dispatch confirmation email with a unique tracking number as soon as your order leaves our Hinckley warehouse facility.

It is your responsibility to ensure that the delivery address, contact phone number, and delivery instructions you provide during checkout are fully accurate and complete. COMPLETE VEHICLE ACCESSORIES LTD will not be liable for delayed deliveries, lost parcels, or additional reshipping costs that arise from you providing incorrect or incomplete address information for your order. If you request to modify your delivery address after your order has already been dispatched and handed over to our courier partners, any additional re-direction fees charged by the courier will be your sole responsibility to cover.

For parcels marked as successfully delivered by the courier to the delivery address you provided, the risk of loss, damage, or theft of the products will transfer to you as the customer at the point of confirmed delivery. If you notice that your delivered parcel or the contents inside are visibly damaged, you must notify our customer support team within 48 hours of the recorded delivery time, and provide supporting photographic evidence of the outer packaging and the damaged items, so that we can process a free replacement or full refund in alignment with our Return and Refund Policy terms.

6. Returns, Refunds and Exchanges

All rules related to product returns, eligibility requirements for refunds, and product exchanges are fully outlined in our official public Refund and Returns Policy, which is published on our website and forms an integral legally binding component of these Terms of Service. As explicitly stated in our Returns Policy, we do not approve or process any standalone “refund only” requests under any non-mandatory legal circumstances. All valid refund claims will only be processed after you successfully return the relevant purchased item to our designated Hinckley warehouse, and our internal quality control team verifies that the returned goods meet all published return eligibility standards.

You are entitled to exercise your statutory 14-day no-reason return right for unopened, unused vehicle accessories in full alignment with the UK Consumer Rights Act 2015. You are also fully protected by all other applicable statutory consumer rights under UK law, including the right to claim a full refund, free repair, or product replacement for items that are confirmed to be faulty, incorrectly described on our product page, or do not match the exact specifications you ordered. All return shipping costs for non-faulty returns initiated by you will be your responsibility to cover, while all return shipping costs for faulty, misdescribed, or incorrectly dispatched items caused by our team will be covered fully by COMPLETE VEHICLE ACCESSORIES LTD.

After our warehouse team completes the inspection of your returned items and confirms they meet all return eligibility requirements, we will process the corresponding refund back to your original payment method within 14 calendar days. Refunds may take an additional 3 to 10 working days to appear in your account balance, depending on the processing speed of your issuing bank or payment service provider.

7. Intellectual Property and User Submissions

All content available on www.completevehicleaccs.com, including but not limited to product photographs, instructional installation guides, brand marketing copy, website graphic designs, video demonstrations, and our “Make every road trip far easier” tagline, is protected by United Kingdom and international copyright, trademark, and other intellectual property laws. You are not permitted to reproduce, distribute, modify, or commercially exploit any of this content without our explicit prior written permission.

If you choose to submit user-generated content to our platform, including product reviews, usage photos of the vehicle accessories you purchased, feedback messages, or social media tag content shared through our website channels, you automatically grant COMPLETE VEHICLE ACCESSORIES LTD a perpetual, royalty-free, non-exclusive, fully sublicensable right to use, reproduce, modify, distribute, and display this user-generated content across our website, our official social media pages, and our other marketing channels for commercial and non-commercial promotional purposes. You confirm and warrant that you hold all necessary intellectual property rights and permissions to grant this license for the content you submit, and that your submitted content does not infringe on any third party’s legal rights, including copyright, trademark, or personal privacy rights. We reserve the right to moderate, edit, or remove any user-generated content submitted to our website at our full discretion, for any reason including but not limited to content that contains offensive language, false misleading product claims, or infringes on third party rights.

8. Limitation of Liability and Disclaimers

Our website and all products sold through our platform are provided on a commercial “as is” and “as available” basis, to the fullest extent permitted by applicable UK law. COMPLETE VEHICLE ACCESSORIES LTD makes no explicit or implied warranties of any kind related to the operation of our website, including no guarantee that website access will be completely uninterrupted, 100% error free, or fully secure at all times. We will carry out regular maintenance, security updates, and system optimisation work to minimise website downtime, but we cannot be held liable for temporary service disruptions caused by server outages, third-party internet service failures, or unplanned technical issues outside of our reasonable direct control.

Under no circumstances will COMPLETE VEHICLE ACCESSORIES LTD, our directors, employees, operations partners, or brand affiliates be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or any products purchased through our platform. This includes but is not limited to lost business revenue, lost travel planning expenses, indirect vehicle repair costs, or data loss damages, with the total aggregate maximum liability for any claim related to your order or use of our website capped at the full total monetary amount you paid to us for the specific order that the claim relates to. This limitation of liability does not exclude or restrict our statutory legal responsibilities that cannot be limited under UK consumer protection law, including liability for personal injury caused by defective products we have supplied, or liability for fraudulent misrepresentation on our part.

9. Modifications to Terms and Governing Law

We reserve the full right to update, modify, or revise these Terms of Service at any point in time, to reflect changes to our business operations, updates to applicable UK regulatory requirements, or new feature launches on our e-commerce website. When material changes to these terms are implemented, we will update the Effective Date listed at the top of this document, and publish a prominent public notification on the homepage of www.completevehicleaccs.com to alert all registered users and site visitors of the updates. Your continued use of our website, and submission of new orders after the effective date of the revised terms, will constitute your full acceptance of all modified clauses in the updated Terms of Service.

These Terms of Service shall be governed, interpreted, and enforced in full accordance with the laws of England and Wales. Any dispute, claim, or legal disagreement arising out of or related to your use of our website, your purchase of products through our platform, or these Terms of Service shall be subject to the exclusive jurisdiction of the courts located in Leicestershire, United Kingdom. If any individual clause within these Terms of Service is found to be invalid, unenforceable, or conflicting with applicable law by a competent court of law, that specific clause shall be deemed severable from the rest of the agreement, and all remaining terms will remain in full legal force and effect without any impairment.

10. Contact Information

If you have any questions, concerns, or formal enquiries related to these Terms of Service, please reach out to our operations team directly. You can send us a detailed message via email at [email protected], submit a postal enquiry to our registered business address at 20A Wheatfield Way, Hinckley Fields Industrial Estate, Hinckley, Leicestershire, LE10 1YG, United Kingdom, or call our support line on +44 1455 632756‌ during our standard operating hours. We will respond to all formal term-related enquiries within 3 working days of receipt.