COMPLETE VEHICLE ACCESSORIES

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‌Effective Date: October 1, 2026‌

1. Introduction

Welcome to the official Shipping Policy of COMPLETE VEHICLE ACCESSORIES LTD. Rooted in our core brand promise “Make every road trip far easier”, we have designed our entire shipping system to deliver your ordered vehicle accessories safely, reliably, and as quickly as possible to your doorstep across the United Kingdom and our supported international service regions. All shipping arrangements and service terms outlined in this policy apply exclusively to orders placed through our official e-commerce website, which you can access at www.completevehicleaccs.com.

If you have any enquiries related to shipping timelines, delivery status, order modifications, or any other shipping-related issues, you can contact our dedicated logistics support team at any time. Our registered business address is 20A Wheatfield Way, Hinckley Fields Industrial Estate, Hinckley, Leicestershire, LE10 1YG, United Kingdom. You can reach us via our official contact email at [email protected], or give our support line a call on +44 1455 632756‌ during our operating hours of 9am to 5:30pm GMT, Monday to Friday. Our team will respond to all shipping-related enquiries within 3 working days, and we offer extended emergency support for urgent delivery issues for orders marked for expedited shipping.

2. Shipping Coverage and Delivery Options

We offer multiple tiered shipping options tailored to meet different customer needs, all tracked end-to-end for full visibility of your order’s journey, for destinations across the United Kingdom and selected international locations:

  • ‌Standard UK Mainland Delivery‌: This free standard shipping tier applies to all orders valued over £50, with a flat rate fee of £3.99 for all orders under this threshold. Standard delivery typically takes 3 to 5 working days after your order is fully processed and dispatched from our Hinckley warehouse. This service includes full tracking updates sent directly to your registered email address, and the courier will deliver your parcel to your front door with an optional signature requirement for extra security for high-value vehicle accessory orders.
  • ‌Expedited UK Next Working Day Delivery‌: Available for all orders placed before 2pm GMT on working days, with a flat rate fee of £7.99. Orders selected for this service will be dispatched the same day and arrive at your designated delivery address on the next following working day. This option is ideal if you need new vehicle parts, safety accessories, or road trip emergency supplies ahead of a pre-planned journey. Please note that next day delivery timelines exclude weekends and UK bank holidays.
  • ‌Northern Ireland, Scottish Highlands and Island Deliveries‌: For customers located in these non-mainland UK regions, standard shipping will arrive within 5 to 7 working days, with a flat rate shipping fee of £6.99 applied to all orders regardless of order value. Expedited delivery services are available to these areas for a flat fee of £12.99, with a 2 working day estimated delivery timeline after dispatch.
  • ‌International Delivery to Selected EU Regions‌: We offer tracked standard shipping to most EU member states, with an estimated delivery window of 7 to 10 working days, and a shipping cost calculated dynamically at checkout based on the size and weight of your ordered vehicle accessories. All international orders may be subject to local import duties and VAT charges set by your destination country, and these additional fees are the sole responsibility of the customer to pay directly to the relevant local customs authority.

3. Order Processing and Dispatch

All orders placed on our website go through a strict 2-step verification process before dispatch to ensure accuracy and quality:

  • For all orders placed before 2pm GMT on a standard working day, our warehouse team will complete order picking, product quality check, and packaging on the same working day. Orders placed after 2pm GMT, or on weekends and UK bank holidays, will be processed and dispatched on the next following working day. We will send you a dispatch confirmation email with your full unique tracking number as soon as your parcel leaves our Hinckley facility, so you can monitor your shipment’s progress in real time on our courier partner’s tracking portal.
  • If the specific vehicle accessory you ordered is temporarily out of stock, our customer support team will contact you within 24 hours to notify you of the expected restock and dispatch date, and offer you the option to wait for the item, exchange it for an equivalent alternative product of matching value, or cancel your order for a full refund with no penalty fees applied. We will never dispatch partial orders without your explicit consent: if your order contains multiple items, we will hold all items until every part of your order is ready to ship together, unless you request a split delivery service, which may incur additional separate shipping charges.

4. Delivery Issues and Support

We take full responsibility for your order up until the point it is successfully delivered to you:

  • In the rare case that your parcel is marked as delivered by the courier but you have not received it, contact our support team within 7 calendar days of the marked delivery date, and our team will open a formal investigation with the courier immediately. If the parcel is confirmed to be lost in transit, we will arrange a full free reshipment of your ordered items, or process a full refund of your order and shipping cost at your preference.
  • If you receive a damaged parcel or notice that the delivered items have suffered transit-related damage, please notify us within 48 hours of delivery, and provide photos of the outer packaging and the damaged products. Our team will arrange a free return of the damaged goods and send you a replacement at no extra charge, or process a full refund for the affected items.
  • If you miss your scheduled delivery attempt, the courier will leave a calling card at your delivery address with instructions to rearrange a redelivery date or collect your parcel from the local courier collection point free of charge. Parcels that remain uncollected for more than 10 working days will be returned to our Hinckley warehouse, and we can arrange a re-delivery at your request, with a small additional re-shipping fee applied to cover the cost of the second dispatch.

5. Order Modification and Address Updates

If you need to update your delivery address, adjust your selected shipping tier, or cancel your order before it has been dispatched from our warehouse, contact our customer support team as soon as possible, and we will process your requested changes free of charge. Once your order has already been handed over to our courier partners for dispatch, we cannot make further modifications to your delivery details, but our team can help you liaise directly with the courier to arrange delivery re-direction where possible.
Should you have any further questions about this shipping policy, do not hesitate to reach out to our support team via [email protected] or call us on +44 1455 632756‌, and we will help arrange the most suitable delivery solution to get your vehicle accessories to you exactly when you need them.