Effective Date: October 1, 2026‌

1. Overview

This Refund and Returns Policy applies to all purchases made through the official website of COMPLETE VEHICLE ACCESSORIES LTD, accessible at www.completevehicleaccs.com. Our core brand mission is to make every road trip far easier by delivering high-quality vehicle accessories to customers across the UK and eligible international regions. All operations outlined in this policy are fully compliant with UK consumer protection regulations, the Consumer Rights Act 2015, and the updated 2026 PECR and UK GDPR requirements applicable to e-commerce retailers.

Our registered business address is 20A Wheatfield Way, Hinckley Fields Industrial Estate, Hinckley, Leicestershire, LE10 1YG, United Kingdom. For any returns, refund enquiries, or policy clarifications, you may reach our dedicated customer support team via email at [email protected], or by phone at +44 1455 632756‌, and we will respond to your request within 3 working days.

‌Critical Notice: We strictly do not support or process any “refund only” requests for all completed orders. All valid refund claims will only be processed after you have successfully returned the relevant purchased items to our designated warehouse, and our quality control team has verified the returned goods meet the eligibility standards outlined in this policy.‌ No full or partial refund will be issued for orders where the customer retains ownership and possession of the products, except for limited circumstances explicitly required by mandatory UK consumer protection law that cannot be excluded by commercial policy.

2. General Return Eligibility

All distance selling orders placed through our online store are protected by your UK statutory consumer rights:

• You have the right to notify us of your intent to return an un faulty item within 14 calendar days from the date you receive your vehicle accessory, with no requirement to provide a justification for the return. After submitting your return notification, you are granted an additional 14 calendar days to send the item back to our warehouse.
• All returned items must be kept in original, unused condition, with all original packaging, tags, accessories, and included documentation fully intact. Customers are permitted to handle and inspect the items in the same way they would test merchandise in a physical brick-and-mortar shop, but any signs of excessive use, installation, modification, or damage caused by the customer will render the item ineligible for a return.
• For items that are faulty, not as described on our product page, or fail to perform the specific functional purpose they are marketed for, you are eligible to return the product for a full refund, even outside the 14-day standard return window, in alignment with UK consumer law requirements. You will also benefit from the statutory 30-day full refund window for misdescribed or defective goods, and extended warranty protection as required by local regulations.
• A small number of customised, made-to-order vehicle accessories produced to your exact vehicle specifications, and hygiene-sensitive items such as sealed car air fresheners and opened interior seat covers, are exempted from the no-reason 14-day return rule, as permitted by UK consumer protection legislation. We will clearly mark these exempted products on their respective product pages before you complete checkout.

3. Return Shipping and Processing Rules

• For returns of non-faulty items initiated at your own request, you will be responsible for covering the full cost of return shipping to our Hinckley warehouse. We will not be liable for any lost or damaged parcels during the return transit process if you choose your own unrecorded shipping service, so we strongly recommend using a tracked, signed-for courier to send back your items.
• If you are returning a faulty, misdescribed, or incorrectly dispatched item caused by our team, we will provide you with a pre-paid tracked return label at no extra cost to you, and fully cover all associated return shipping expenses.
• Once our warehouse team receives your returned parcel, our dedicated quality control staff will inspect the item within 5 working days. After we confirm the returned goods meet all eligibility requirements outlined above, we will process your refund to your original payment method within 14 calendar days. We will only refund the cost of standard delivery that you paid at checkout; if you selected an expedited premium delivery option when placing your order, only the value of the standard delivery tier will be included in your refund.

4. Non-Eligible Cases and Exceptions

As clearly stated earlier, no “refund only” requests will be approved under any non-mandatory legal circumstances. If you contact our team requesting a full or partial refund while keeping the purchased item, our customer support team will politely decline your application and explain the returns process for you to send back the product first. The only rare exceptions are cases where a product is confirmed by our team to have irreparable manufacturing defects, and returning the item would cause unreasonable inconvenience for you as a customer, and such exceptions will only be approved after a senior support team member completes a full independent verification process.

We also will not approve return requests for items that you clearly knew were marked as second-hand, clearance, or faulty at the time of purchase, or items that you damaged after delivery through self-repair, improper installation, or misuse that does not align with the product instructions.

5. Contact for Enquiries

If you have any questions about this policy, the status of a pending return, or the eligibility of your purchased vehicle accessories for a return, do not hesitate to get in touch with us. Send your detailed enquiry to [email protected], or call our support line at +44 1455 632756‌, and our team will walk you through every step of the returns process to make your experience smooth and hassle-free. This policy is designed to protect both our customers and our business, while fully upholding all your statutory consumer rights under UK law.